Refund & cancellation policy

To cancel an order that has not been dispatched, contact us on WhatsApp with your order number. Once an order has been dispatched it can no longer be cancelled; see “Problems with an order” below.

We may also cancel an order ourselves — for example when a pay-on-delivery advance is not received. When we cancel an order we message you on WhatsApp with the order number and the reason.

Pay on delivery is available outside Delhi and Noida. In Delhi and Noida delivery is free and payment is online.

• You pay 30% of the order total online as an advance when you place the order.
• We dispatch the order only after the advance is received. If the advance is not received, our team cancels the order.
• You pay the balance on delivery.

• Your advance is refunded after deducting the transport charges for both directions — the charge of delivering the consignment to you and the charge of bringing it back.
• If the transport charges for both directions are more than the advance you paid, we will ask you to pay the difference.

Any refund that is due is sent back to the method you paid with (for online payments, through Razorpay). If you are unsure what will be refunded for your order, ask us before you cancel and our team will tell you.

Because of hygiene, we do not accept a mattress back for a refund once it has left our factory and is not defective — we are unable to offer returns for a change of mind.

If a mattress arrives defective or damaged, contact us on WhatsApp with your order number and photos of the issue. We exchange it for a new one at no extra cost. Defective items are exchanged, not refunded.

For any other problem with an order — a delay, a missing item, a refund query or anything else — contact us on WhatsApp with your order number. Our support team handles each case personally.

See also our Shipping & delivery policy and Terms & conditions.